Appointment

iHCR is temporarily closing down from June 8th, more info here. Patients who were previously seen at iHCR and need a follow-up for the same medical issue, will still receive care (e-mail us!). Everyone else will have to wait or turn to regular GP practices.

The appointment request form will be unavailable 4 June – 30 June.

If you wish to consult a doctor as a casual patient (non-registered), please read the information below and fill out the form.
Your request will be triaged by a doctor, after which the assistant will contact you (on business days only) to proceed, whether it’s an appointment or not.

This is not for registrations, we register patients at our Blaak location here.

Please note that it is not meant for urgent or life-threatening emergencies.
Due to the pandemic, we only schedule physical appointments if it is deemed necessary. If you have COVID-19 related symptoms, please call 0800 – 1202 to get tested.

Casual patient fees NZA (2021)
– Consultation 20 minutes € 61,83
– Consulation follow-up € 30,91
– Minor surgery € 95,01

We accept payment by iDeal or credit card, through a payment link.

Any referrals, prescriptions, and point-of-care testing (urine strips, CRP, glucose) are included.
Not included: Medication from the pharmacy, lab tests, or anything else outside of our practice.

Pre-paying

Those without Dutch mandatory health insurance, Basisverzekering, must pre-pay and submit the claim themselves. We will not be responsible for any possible co-pays or non-covered services, so please inquire beforehand with your private insurer.

Exception: If you have Dutch Basisverzekering and live in Rotterdam, your insurer will not cover a non-urgent visit to us since you should be registered with a GP nearby. You will have to pre-pay the consultation fees to us and will likely not be able to claim it back.

Other information:

Requesting prescriptions

We can help you with repeat prescriptions if you aren’t registered with any GP in The Netherlands.

For most prescriptions, we ask you to provide: A picture of the medication box with your name on it (pharmacy sticker), OR a signed prescription.

In the case of opioids or psychotropic drugs, you must be able to provide your medical records. This must contain:

The medications (dosage, for how long you must take it)
Your diagnoses (why you use the medication)
Your treatment plan
Your doctor’s signature and contact information

Lab tests

We can send a referral for you to get blood work or other tests done at the lab.

The lab will bill you separately for the tests they conduct. Please find their fees here.
The base tariff is € 11,87. Then they add the cost for every individual item.
Example: Blood work for thyroid is € 11,87 (base tariff) + € 4,85 (TSH) + € 3,96 (T4) = € 20,68

For Dutch Basisverzekering: This will fall under your exces, ‘own risk’ so if you haven’t spent €385 yet this year, they will bill you.

NOTE: You are expected to call us for the results, from 3 business days after.

Reimbursement for non-contracted insurances

If you have a Dutch health insurance “Basisverzekering” contracted by Vecozo, we will take care of the reimbursement for you.

For the following insurances, you will have to pay in advance and claim it yourself:

European health insurance card;
Student/expat Insurance (Allianz, Allianz CZ, AON, Cigna, IPS, Loonzorg, SOS International, Unigarant)
Other foreign or private health insurances.

We will provide you with an invoice, which you can use to claim the cost with your health insurance. You will be responsible for the reimbursement itself and any possible co-pays, deductibles and non-covered services. Upon request, we can also provide you with a letter detailing your visit, may you need one for your claim.

European Health Insurance Card

We cannot directly claim our fees with EHIC, so you will have to pre-pay for any consultations with us. Only hospitals will take care of this for you. Zilveren Kruis GBR is the national health insurer tasked with arranging reimbursements with EHIC.

Submit your claim online to Zilveren Kruis:
Go to this page and click “submit a claim”, then simply follow the steps. You will need to upload your invoice and EHIC.

Their contact information:
Zilveren Kruis
Groep Buitenlands Recht
Postbus 650
7300 AR APELDOORN

Phone: +31 33 445 68 70
E-mail: gbr@zilverenkruis.nl

If you have Dutch insurance

If you have Dutch mandatory health insurance (Basisverzekering) , we will take care of the reimbursement for you. You will not pay anything to your insurer, unless you live in Rotterdam.

If you live in Rotterdam, your insurer will not cover a visit to us. Why? Because you should be registered with a GP practice nearby. Casual (non-registered) patient fees are much more expensive than the fees for registered patients. If you visit a GP in your own city as a non-registered patient, you are unnecessarily costing your insurer more money.
Hence, you will have to pre-pay the consultation fees to us and will likely not be able to claim it back.

We urgently advise you to register somewhere! You are still welcome at iHCR for services your own GP might not provide, just know that it won’t be covered.

Here you can find GP practices closest to you, by entering your zipcode.
If you live in Rotterdam Centre, you can register at our main location Huisartsenpraktijk Blaak.

Cancellations

E-mail to info@ihcr.nl

Please cancel your appointment 24 hours in advance (business days only), so we have the time to schedule another patient in your place.

Unexpected crises or unexpected situations can happen, and we do understand this, but we may have to bill you a no-show fee if you do not cancel in a timely manner.

House rules

Covid: A mask is mandatory. Come alone. Cancel if you develop symptoms.

Appointments: Unless it’s an emergency, there is no obligation to book you an appointment as a casual patient. We reserve the right to advise a different course of action, especially if we cannot help you.

Aggression: It’s not tolerated, whether physical or verbal.

Cancellations: Please cancel 24h in advance (weekdays only) by e-mail. Cancelling late is perceived as a no-show since we wouldn’t be able to schedule someone else in your place.

No-shows: Appearing late, not appearing or not answering the doctor’s call can have various understandable reasons. However, we will bill you a no-show fee of €15,00 (10 minutes) or €30,00 (20 minutes). This fee cannot be claimed back with the insurer.

Refunds: We never give refunds unless you cancel your appointment in a timely manner. If you do not cancel 24h in advance, we will deduct the no-show fee from this refund. iHCR is not responsible for any co-pays or deductibles you may have to pay your insurer.

Failure to comply with these rules can result in the denial of access to non-urgent healthcare services in the future.