Home | Frequently Asked Questions
Can I register?
The practice is open for new registrations. Registration is only possible if you have:
– Dutch health insurance (Basisverzekering) contracted by Vecozo
– Residence address within our care area
– Documentation of identification
If you are unsure whether you are able to register, please contact us or stop by the practice.
Registration forms are available at the front desk.
I can't register here, what now?
We do see casual patients. Call the assistant to schedule an appointment.
If you wish to find another practice to register at, you can find other GPs near you at www.kiesuwhuisarts.nl
Simply enter your zipzode and search on the map.
If you are still unable to find a GP near your home, please contact your health insurance company. They have an obligation help you get access to healthcare and can serve as a mediator in finding you a GP.
For more information, visit our Registration page.
Do you need my medical file?
We want to offer you the best possible care, so bringing your medical file with you when you register with us is always preferable.
If your previous doctor is within the Netherlands, we will be able to securely request and receive your medical file.
If your previous doctor is in another country, you can bring your medical file on paper or on a USB.
How can I get an appointment?
Please call us at 010 – 200 49 00 on weekdays between 8:00-17:00.
You will be asked for your personal information, as well as the reason you wish to see a doctor for.
Can I cancel my appointment?
Please cancel your appointment 24 hours in advance, so we have the time to schedule another patient in your place.
You can do this by either calling us or sending an email, only on weekdays. Monday appointments must be cancelled the Friday before.
Unexpected crises or unexpected situations can happen, and we do understand this, but we may have to bill you a no-show fee if you do not cancel in a timely manner.
What are the costs and what does it include?
20-minute appointment: €59,66
Minor surgery: €91,68
Available payment methods: iDeal or Creditcard (on mobile via a QR code), or cash.
Any referrals, prescriptions, and point-of-care testing (urine strips, CRP, glucose) are included.
Not included: Medication from the pharmacy, lab tests, or anything else outside of our practice.
Costs for certain tests at the lab:
Costs of medication can be found here at Medicijnkosten.nl. Whether they are covered depends on your health insurance. When in doubt, please inquire with your insurance company directly.
How do I get the costs reimbursed?
If you have a Dutch health insurance “Basisverzekering” contracted by Vecozo, we will take care of the reimbursement for you. You will not have to pay the deductible for any consultations with us.
For the following insurances, you will have to pay in advance and declare it yourself:
– European health insurance card;
– Student/expat Insurance (Allianz, Allianz CZ, AON, Cigna, IPS, Loonzorg, SOS International, Unigarant);
– Other foreign or private health insurances.
We will provide you with a receipt, which you can use to declare the cost with your health insurance.
Upon request, we can also provide you with a letter detailing your visit, may you need one for your declaration.
Can you recommend me a health insurance?
If you work in the Netherlands, you must get mandatory health insurance “Basisverzekering”.
All mandatory basic packages are the same regardless of the insurance company, and prices vary between €105,- and €140,- per month. If you have specific needs that aren’t covered by the basic package, you can take out a supplementary insurance that suits those needs. Supplementary insurances are different between insurance companies, so we recommend you to take your time comparing them.
On the websites of Zorgwijzer (English) or Independer (Dutch) you can compare different health insurances or call them for personalized advice. Their services are free of charge.
More general information can be found our Health Insurance page.
Students who do not work in The Netherlands, don’t fall under the Health Insurance Act and can’t get the same basic health insurance. They must rely on their EU insurance card or turn to a private insurance company such as Loonzorg, AON and IPS that don’t have contracts with Dutch healthcare providers.
Which pharmacy should I go to?
If you register at our practice, you must register at a pharmacy as well.
For registration in a pharmacy in the centre of Rotterdam, you can inquire at:
How do I deregister?
If you wish to deregister because you moved or found another GP, please contact us by phone or email with the following information:
If you are moving abroad, please let us know when you leave the country. Upon request, we can provide you with your medical file on paper or USB. If you opt for the USB, you will have to bring us an unopened one in the original package. This is to ensure the safety of our own patient database.
How can I file a complaint about a doctor or staff?
We are very sorry to hear you had a negative experience with someone in our team. Please try to solve it first by talking to the doctor concerned. If it’s about other staff, please make an appointment with doctor V.T. Nguyen or doctor M. Siawash.
If you wish to file an official complaint, please refer to the SKGE (Foundation Complaints & Disputes Primary care). Their website is in Dutch unfortunately, so their contact information can be found here.